Services
Track it without leaving the site.
Every order lives in your basket, from the moment you add it to the moment it is delivered. Two statuses, one page, no third-party tracking number.
Basket → Your orders → Order history
The three stages
What each status means and what you should do about it.
In your basket, waiting to be paid
The item is reserved for you but nothing is on its way yet. Open checkout and we mint a fresh Litecoin address and lock the rate for twenty minutes.
Seen on-chain, waiting to confirm
As soon as your transaction touches the invoice address we see it - no button to press, nothing to paste back. We wait for one confirmation (roughly two to five minutes) before marking the order paid. Do not send again.
Confirmed and dispatched
Confirmation reached, stock released, order recorded with a Paid badge in your history. If anything is temporarily out of stock we flag it and follow up rather than lose the payment.
Where to look
One page holds everything you bought and everything you owe.
Basket
Anything waiting for payment sits at the top of your basket with quantity controls and the live total, ready to settle in one tap.
Pending orders
Order history
Everything you have paid for, dated and totalled, with a Paid badge beside it. This is your permanent record of what arrived.
Paid orders
Your inbox
The goods themselves land at the address registered on your account. Search for the item name if the order history says Paid but nothing has arrived.
Delivery address
If it is taking longer than it should
Give it the right amount of time, then give us the right details.
Wait fifteen minutes
Confirmation times stretch during busy periods. Fifteen minutes from the moment your payment was broadcast is the normal outer edge for an automated item.
Then check again
Check the confirmations
Paste the address from your open invoice into a Litecoin explorer. Zero confirmations means keep waiting; one means the order should already be Paid in your history.
Proof, not guesswork
Never send it twice
A second payment for the same order creates a second order. If you think the first failed, contact support before your wallet sends anything else.
Duplicates are not merged
Still nothing? Open a ticket.
Email support@sumox.net from the address you ordered with and include two things: your order number, and the Litecoin address you paid from. Between them we can locate the transaction and the delivery in seconds - and if the goods genuinely never arrived, they go out again free of charge, or your money comes back.
Every order, in one place.
Sign in and your basket becomes a complete order log - pending, paid and delivered.