Legal Notice

1. About this notice

This Legal Notice identifies who publishes and is responsible for zenvia.win, and sets out the disclosures we are required to make about the business behind the site.

Items shown in [square brackets] are placeholders for the registered entity details and must be completed before this notice is published.

2. Publisher

The entity above publishes the site and is the contracting party for every order placed through it.

• Legal entity: [Zenvia legal entity name]
• Company number: [company registration number]
• Registered office: [registered address]
• VAT / tax number: [VAT number]
• Operating as: Zenvia Shop
• Business activity: online retail of digital goods

3. Contact

For anything to do with an order, include the order number and the Litecoin address you paid from so we can find the transaction immediately.

• Customer support: support@sumox.net
• Data protection requests: support@sumox.net, subject "Privacy"
• Formal notices: [postal address for legal notices]

4. Hosting

The site is served from a managed infrastructure provider under our instruction. Infrastructure logs are retained for security purposes as described in our Privacy Policy.

• Hosting provider: [hosting provider name]
• Server location: [data-residence region]
• Technical contact: [hosting technical contact]

5. Publication director

The director responsible for publication is: [name of publication director].

The editorial content of the site - listings, descriptions, guides and support material - is produced and approved by Zenvia.

6. Payments disclosure

Zenvia accepts Litecoin only. We do not accept cards, bank transfers or other payment methods, and we do not operate an exchange, a custodial wallet, a payment institution or an e-money service.

A payment is a transfer of Litecoin you initiate yourself from your own wallet to the address shown on our checkout. At no point do we hold funds on your behalf before the transaction is broadcast, and we never custody private keys.

Our reference rate for converting displayed dollar prices into Litecoin is published on the site and is applied at checkout. The Litecoin amount shown at checkout is the amount payable.

7. Brand names and trademarks

Product listings may refer to trade names, trademarks, logos and service names belonging to third parties - streaming services, game publishers, software vendors and similar. Those references describe the goods we supply and are the property of their respective owners.

Zenvia is an independent reseller and is not affiliated with, sponsored by, endorsed by or acting on behalf of any brand named on this site.

8. Reviews and pricing disclosures

Any customer review published by us comes from a person who completed an order with us. We do not pay for reviews, we do not exchange reviews for discounts, and we do not delete a review because it is negative. Where a review has been incentivised in any way, it will be labelled as such.

Where a listing shows a previous price struck through, that figure is the price at which the item was offered on this site for a reasonable period immediately before the reduction, consistent with the pricing practices of the market we operate in.

Discounts and promotions advertised on the site are subject to the conditions set out in section 9 of our Terms of Service.

9. Complaints and disputes

Please raise any complaint with us first - support@sumox.net - and we will do our best to resolve it. Most issues are settled within a day.

If you are a consumer and we cannot agree, you may be entitled to use an alternative dispute-resolution procedure in the country where you live, or to bring proceedings in the courts of that country. Your mandatory local rights are unaffected by anything on this site.

10. Governing law

This notice and the site are governed by the laws of [Country of incorporation]. Consumers additionally benefit from the mandatory protections of the law of their country of residence.

11. Changes

We may amend this notice at any time. The date at the top shows when the current version took effect. Material changes to the identity of the publisher will be highlighted on the site.